Tag Archives: customer service

You Had Me At “I’m Sorry”

There is a lot swirling in the blog/Twitter/marketing world about customer service being the new black, or at least the new marketing. Responding to a problem that a customer experienced is certainly essential, but the public and private roles that … Continue reading

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I Can’t Get No Satisfaction

Now that I have the Stones in your head, please use it as musical background to my rant about my not-so-smart phone, and the eons of time I’ve spent on the phone with Sprint not getting it fixed. A recap: … Continue reading

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